Multimedia:"Report an issue" wizard

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  • facilitate reporting of issues
  • Customer service / scaling up OTRS


Request for help / issue reporting

  • your message will be publicly viewable (preferred); faster, the whole community can help
  • your message will remain private (→ OTRS)

logged-in users → identified by their username logged-out users → e-mail?

reminder sent by e-mail when the state of the page/issue/process changes (new, resolved, deleted, promoted, etc.)