Usability, Experience, and Evaluation Study/Notes/Carrie
Parul's Notes
- 32 year old female, account manager, lives in the city, single, with roommates, no kids.
- looking someone up on wikipedia - it feels stalkerish but i look up their bio and see where else i might have seen them, follow links
- uses almost everyday, has not edited.
- looking to find information, do not necessarily have the information. i can't think of anything where i've seen it and thought it was incorrect and thought i should update it.
- i don't see that anything is happening. i'm clicking on things to find out what they do and they're not doing anything or i'm not seeing it
- general confusion.
- nothing to loose with turbo tax
- what's this - not two pages of gobbley gook.
- gobbley gook
- gobbley gook
Group Notes
Looks up people a lot
Why not edit? Looking for information about people; not knowledgeable enough - can't think of instance where she's seen something incorrect - remembers seeing stub for adding more information, just never did - "dont consider myself a source"
Recurring theme of "not knowlegdable enough"
Colbert is awesome
Wasn't aware of user accounts
"i'm not a technical person" doesn't have the patience to figure it out Mentioned that the statement that she added "wasn't particularly profound"
Task: Citation Looooong pause... Reference icon is not recognized Trying to figure out from help "I'm not technical enough (and not willing) to do this Help was not helpful "i'm clicking on them to find out what they do, but nothing seems to be happening" --> this is where she says she'd stop
Help not interactive enough (We could make it fun and pretty)
struggles to identify what syntax makes links NTOC is easy to be recognized and interacted
She says it's pretty unlikely that she'll edit again (unless there is a burning desire to edit something) - small errors (e.g., spelling) - is there anything WP can do? She says there are a lot of click-throughs, not user-friendly, "legalese stuff" wasn't user friendly --> reduce number of steps - she uses turbotax, wants the equivalent of turbotax too many click through before publishing
Task: adding a new section - quickly used section header tool - excited to see what she did worked
Task: ceate a table - took 10-15 seconds to find a table icon - looks proud after creating a table successfully
Task: Edit population Expanded the infobox using the dialog Recurring theme: Looking for Infobox by the TOC because that's where it appears in the page
Name makes *huge* difference did not notice the scroll bar at first, but noticed later and started scrolling
View History - I will *never* take time to review this - Thinks user talk page is where the discussion of the article takes place
Recurring theme: look at left Nav to create article (because we're asking them to do something like File-> new article...fix that)
How to find help? "I never look at help, even using MS word."
I slightly feel I had accomplished something. Slightly empowered by learning how to edit.
"I don't find it super user friendly. I'm visual person, and this code thing.." "turns to code"
Liked: She likes the help after all. Finds the toolbar layout easy.
Has experience in web publising
Yelp: considered contributing; but then heard it was a scam so doesn't contribute
turbotax: used to use accountant, friend told her about it, thought it was hard; hook was could do return online, get your return online; nothing to lose; "a 15 year old should be able to understand this"; "line 46 -> line 46, simplicity", feels like wikipedia takes her back to wordperfect days
"a 15 yr old should be able to understand what this is" Short, simple statements